Frequently Asked Questions

SHIPPING

How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors: The shipment method you choose (we offer USPS First Class Package: $4.99) The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package. Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

Do you ship to my country?

Unfortunately, we ship only within the US.

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

PAYMENT

What payment methods do you accept?

Our website offers ONLY one payment option for your convenience and safety. We accept Paypal which is one of the most secured online payment gateway that will protect your right regarding your benefits.

Are Payments Secure?

ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.

Order & Retunrs

How do I place my order?

Ordering online from tangyangshop.com is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Can I cancel/make changes to the order I just placed?

It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 2-3 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order's shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.

How do I return an item?

If you are not satisfied with your purchase, you may request a return within 30 days after receiving your package. Please contact us at [email protected] for the return. Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest USPS. Send your return tracking number or a picture of a return receipt to our customer service team. We will process the return or exchange as soon as we receive your package.
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